Effective Date: November 3, 2025

Welcome to Castor Labs AI LLC. These Terms and Conditions ("Terms") govern your participation in our Loyalty Program, SMS Marketing, and Review Automation System ("Services"). By enrolling, redeeming rewards, or engaging with our communications via SMS, email, or other platforms, you agree to comply with these Terms. If you do not agree, please refrain from participating in the program or using our services.

1. General Information

- Business Name: Castor Labs AI LLC

- Phone Number: (609) 375-0295

- Email: [email protected]

- Address: 555 Example Street, Manhattan NY 07086

These Terms apply to all customers interacting with Castor Labs AI LLC through the Loyalty Program, SMS communications, or related digital marketing services.

2. Services

- Castor Labs AI LLC provides loyalty rewards, promotional offers, SMS and email marketing updates, and automated review requests.

- Services and promotions are subject to change, suspension, or discontinuation without prior notice.

- We strive for accuracy in our offers and communications but do not guarantee that all information provided is error-free, complete, or current.

3. Loyalty Program Terms

- To participate in the Loyalty Program, earn points, and redeem rewards, members must be opted in to receive SMS and email communications.

- If you opt out of receiving messages, your points will remain in your account, but you will not be able to earn or redeem rewards until you opt back in.

- Points and rewards have no cash value, are non-transferable, and may not be exchanged for cash or gift cards.

- Rewards are valid only at Castor Labs AI LLC locations and may have expiration dates or conditions for redemption.

- Castor Labs AI LLC reserves the right to:

- Deny or revoke rewards if fraudulent, suspicious, or abusive activity is detected.

- Modify or discontinue the Loyalty Program, its structure, or any rewards at any time without notice.

- Verify member eligibility before approving reward redemptions.

- Participation in the program constitutes acceptance of these Terms.

4. Communication and Consent

- By joining the Loyalty Program or providing your contact information, you consent to receive SMS messages and emails from Castor Labs AI LLC for purposes including promotions, loyalty updates, review requests, and special offers.

- Message frequency may vary. Standard messaging and data rates may apply.

- You can opt out at any time by replying "LEAVE" to SMS messages or following unsubscribe links in emails.

- Some communications may be automated. Consent is not a condition of purchase.

5. User Responsibilities

- You agree to provide accurate and up-to-date information when joining or updating your Loyalty Program account.

- You must not engage in fraudulent, abusive, or misleading activity within the program.

- You are responsible for maintaining the confidentiality of your account and for all activities under it.

6. Data Usage and Privacy

- All personal information provided to Castor Labs AI LLC is handled according to our Privacy Policy.

- Your information may be used to manage rewards, send communications, process feedback, and improve customer experience.

- Data may also be used for analytics and marketing to enhance our offerings and communications.

7. Intellectual Property

- All program materials, communications, and content are the property of Castor Labs AI LLC and are protected under intellectual property laws.

- You may not reproduce or distribute any program content without written consent.

8. Disclaimer of Warranties

- Castor Labs AI LLC provides the Loyalty Program and related services “as is,” without warranties of any kind.

- We do not guarantee uninterrupted service, system availability, or error-free communications.

9. Limitation of Liability

- Castor Labs AI LLC is not responsible for any loss, damage, or inconvenience caused by participation in the program, data errors, or service interruptions.

- In no event shall Castor Labs AI LLC’s total liability exceed the value of the reward or promotion directly involved in the dispute.

10. Modifications to Terms

- Castor Labs AI LLC may update or revise these Terms at any time without prior notice.

- The most recent version will always be available on our website or loyalty signup page.

- Continued participation in the program after changes implies acceptance of the revised Terms.

11. Termination

- Castor Labs AI LLC may suspend or terminate your participation in the program at any time for violation of these Terms, suspected fraud, or misuse of services.

12. Contact Information

For questions or concerns regarding these Terms, please contact us:

- Phone: (609) 375-0295

- Email: [email protected]

- Address: 555 Example Street, Manhattan NY 07086

Thank you for being a valued customer of Castor Labs AI LLC. We appreciate your loyalty and look forward to continuing to serve you.