Privacy Policy
Effective Date: November 3, 2025
Castor Labs AI LLC ("we," "our," or "us") values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our Loyalty Program, SMS Marketing, and Review Automation System (“Services”). By joining our loyalty program, signing up for updates, or communicating with us, you agree to this Privacy Policy. If you do not agree, please discontinue participation in our Services.
1. Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information:
- Full name
- Email address
- Phone number
- Birthdate (if voluntarily provided)
- Loyalty Program activity (points earned, rewards redeemed, referrals)
- Technical Information:
- IP address
- Browser type and version
- Device type and operating system
- Referring website or pages visited before engaging with us
- Usage Data:
- How you interact with our website, SMS, or email communications
- Time spent, pages visited, and links clicked
2. How We Collect Information
We gather your information through the following methods:
- Directly From You:
When you sign up for the Loyalty Program, redeem rewards, join our email or SMS list, or contact us directly.
- Automatically:
Through cookies, analytics tools, and similar tracking technologies when you visit our website or click our links.
- Through Communication Channels:
When you engage with our marketing messages, loyalty updates, or feedback requests via email or SMS.
3. How We Use Your Information
We use your information for the following purposes:
- To operate and manage the Loyalty Program, including tracking points, rewards, and referrals.
- To send marketing promotions, loyalty updates, and event notifications via SMS or email.
- To request reviews or feedback about your experience.
- To personalize offers and improve customer experience.
- To communicate important account updates, confirmations, and policy changes.
- To comply with applicable laws and enforce our Terms and Conditions.
4. Marketing and Communication
By providing your phone number or email, you consent to receive marketing and loyalty-related communications from Castor Labs AI LLC. These may include:
- Promotions, discounts, and offers related to your loyalty membership.
- Notifications about points earned, rewards available, or referral updates.
- Feedback or review requests following your visit.
You can opt out of marketing messages at any time by replying “LEAVE” to SMS messages or clicking “unsubscribe” in emails. Standard message and data rates may apply.
5. Disclosure of Your Information
We do not sell or rent your personal data. We may share information only as needed:
- With Service Providers:
For example, to send SMS or email messages, process loyalty transactions, or manage our marketing systems.
- To Comply with Laws:
When disclosure is required by law or government authorities.
- In Business Transactions: If Castor Labs AI LLC undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of the business continuity process.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or loss. While we strive to use secure systems, no electronic data transmission or storage can be guaranteed 100% secure.
7. Your Rights and Choices
You have the right to:
- Access the personal data we hold about you.
- Correct or update inaccurate information.
- Request deletion of your data, subject to legal or contractual obligations.
- Opt out of marketing or automated communications.
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking Technologies
Our website and marketing tools may use cookies or tracking pixels to enhance your experience and measure campaign performance. You can manage or disable cookies through your browser settings, but doing so may limit certain site functionalities.
9. Retention of Information
We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy or as required by law. Loyalty data (such as earned points or redemptions) is maintained for active program members and deleted or anonymized upon termination or inactivity.
10. Third-Party Links
Our website or communications may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before sharing your data.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, system features, or applicable laws. Updates will be posted on our website with a new effective date. Continued participation in our program or services implies acceptance of any revised terms.
12. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Phone: (609) 375-0295
Mailing Address: 555 Example Street, Manhattan NY 07086
Thank you for trusting Castor Labs AI LLC. We are dedicated to protecting your privacy and delivering an excellent customer experience across all loyalty and communication channels.